Return Exchange and Cancellation
Size Chart Instructions
Modes of
Payment
Gift Cards and Coupons
Grooming
& Care
Generally Asked Questions
You can enter your pin code in the ‘deliver to’ box on any product page and check if your address is serviceable. This option will also let you know of an estimated time of delivery. We deliver within 24 hours in Delhi, Noida and nearby NCR locations. In general, if the delivery address is in a metro, you’ll receive your order in 1-3 days while for other locations it might be between 3-5 days.Â
Yes, all our products are available online and offline. Customers residing in NCR can visit our Noida branch to explore all the products.
No, we do not sell pets. We do provide all pet related products and grooming services.
Shipping/Order Related Queries
You can find the status of your order through My account > Order history once you are logged in to our website. If you are accessing the website as a guest,you can check the status of your order through the track link that would be shared with you on email after order confirmation. If you have placed an order and have not received a track link, please wait for 12 hours and check again. At times, shipping partners may take a few hours to activate the track link.
You can enter your pin code in the ‘deliver to’ box on any product page and check if your address is serviceable. This option will also let you know of an estimated time of delivery. We deliver within 24 hours in Delhi, Noida and nearby NCR locations. In general, if the delivery address is in a metro, you’ll receive your order in 1-3 days while for other locations it might be between 3-5 days.Â
We deliver orders all across India. We currently do not ship internationally (But stay tuned as it’s coming soon!).
Payment Related Queries
We accept all major payment modes including Cash on Delivery, Credit Cards, Debit Cards, UPI and NetBanking.
At times, the payment does not go through or it does go through but the order is not registered yet. In most cases, the amount is debited back to the payment source in 3-5 business days.
In such cases, you can reach us at: support@tailsinthehouse.comReturn, Exchanges & Cancellations
Yes, your order can be cancelled if it has not been dispatched yet. Kindly login to your account to cancel the order or mail us your order details at : support@tailsinthehouse.com
We go through quality checks before dispatching your order. In case your product got damaged during the delivery, please share the order details and product images at : support@tailsinthehouse.com within 24 hours of receiving the delivery.
You can return an order within 7 days after the delivery of the order. We will only be able to accept returns that are compliant with the return policy.
Generally Asked Questions
Shipping/Order Related Queries
You can enter your pin code in the ‘deliver to’ box on any product page and check if your address is serviceable. This option will also let you know of an estimated time of delivery. We deliver within 24 hours in Delhi, Noida and nearby NCR locations. In general, if the delivery address is in a metro, you’ll receive your order in 1-3 days while for other locations it might be between 3-5 days.Â
Yes, all our products are available online and offline. Customers residing in NCR can visit our Noida branch to explore all the products.
No, we do not sell pets. We do provide all pet related products and grooming services.
You can find the status of your order through My account > Order history once you are logged in to our website. If you are accessing the website as a guest,you can check the status of your order through the track link that would be shared with you on email after order confirmation. If you have placed an order and have not received a track link, please wait for 12 hours and check again. At times, shipping partners may take a few hours to activate the track link.
You can enter your pin code in the ‘deliver to’ box on any product page and check if your address is serviceable. This option will also let you know of an estimated time of delivery. We deliver within 24 hours in Delhi, Noida and nearby NCR locations. In general, if the delivery address is in a metro, you’ll receive your order in 1-3 days while for other locations it might be between 3-5 days.Â
We deliver orders all across India. We currently do not ship internationally (But stay tuned as it’s coming soon!).
Payment Related Queries
Return, Exchanges & Cancellations
We accept all major payment modes including Cash on Delivery, Credit Cards, Debit Cards, UPI and NetBanking.
At times, the payment does not go through or it does go through but the order is not registered yet. In most cases, the amount is debited back to the payment source in 3-5 business days.
In such cases, you can reach us at: support@tailsinthehouse.comYes, your order can be cancelled if it has not been dispatched yet. Kindly login to your account to cancel the order or mail us your order details at : support@tailsinthehouse.com
We go through quality checks before dispatching your order. In case your product got damaged during the delivery, please share the order details and product images at : support@tailsinthehouse.com within 24 hours of receiving the delivery.
You can return an order within 7 days after the delivery of the order. We will only be able to accept returns that are compliant with the return policy.
