Privacy Policy

As a Pet Food and Accessories Retail Company, Tails In The House, a Proprietorship with its registered office at Shop Number 16, JM Orchid Shopping Plaza, Sector 76,  Noida – 201301, officially runs the brand website “www.tailsinthehouse.com”. We are committed to protecting your privacy and the information that you share while using the Platform. We admire and value the trust that you show in us. Hence, we preserve the highest security standards for securing the transactions and your information.

This privacy policy specifies the manner in which personal data and other information is collected, received, stored, processed, disclosed, transferred, dealt with, or otherwise handled by the Company. This Privacy Policy does not apply to information that you provide to, or that is collected by, any third-party through the Platform, and any Third-Party Sites (defined below) that You access or use in connection with the Services offered on the Platform.

Please read the Privacy Policy carefully prior to using or registering on the Platform or accessing any material, information or availing any Services through the Platform.

By visiting the Platform or setting up/creating an account on the Platform for availing the Services and clicking on the “I accept” button provided on the Platform, You (“You”,“Your”, “Yourself” as applicable) accept and agree to be bound by the terms and conditions of this Privacy Policy and consent to the Company collecting, storing, processing, transferring, and sharing information including Your Personal Information in accordance with this Privacy Policy. 

This Privacy Policy (i) will be considered to be an electronic record under the Indian data privacy laws including the Information Technology Act, 2000 read with rules and regulations made thereunder; and (ii) will not require any physical, electronic, or digital signature by the Company. 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

 For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Tails In The House, Shop Number 16, JM Orchid Shopping Plaza,  Noida – 201301.

• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

• Country refers to India.

• Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.

• Personal Data is any information that relates to an identified or identifiable individual.

• Service refers to the Website.

• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

• Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Website refers to Tails In The House, accessible from https://tailsinthehouse.com

• You refers to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
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Collection of data & Information 

• You may provide or the Company may collect certain personal information while You register on the Platform and/or use the Services. This includes: (a) Your name, electronic mail address, password, IP address, billing address, shipping address and other relevant details; (b) Your content, received, uploaded or posted using the Platform, including messages, images, videos and feedback; (c) any information provide by You while availing customer support, and (d) information You choose to upload, sync or import from the device on which the Platform is being used (collectively “Personal Information”). All information disclosed by You on the Platform shall be deemed to be shared willingly by You and without any coercion. No liability pertaining to the authenticity, genuineness, misrepresentation, fraud, negligence, etc. of the information disclosed by You shall lie on the Company.

• The Company may collect non-personal information relating to Your activities while accessing the Service or other information from and about the devices through which the Platform is used including SDK/API/JS code version, browser, internet service provider, operating system, browser type, cookie information, timestamp, application identifier, application version, application distribution channel, independent device identifier, Android ad master identifier, network card (MAC) address, and international mobile device identification code (IMEI), the equipment model, the terminal manufacturer, the terminal device operating system version, the session start / stop time, location, language, the time zone and the network state (WiFi and so on).

• In addition to the profile information, you may also tell us Your exact location if You choose to enable Your computer or mobile device to send us location information. The Company may use and store information about Your location to provide features of the Service to You and to improve and customize the Service and provide location-based Services to You. You can withdraw Your consent at any time by disabling the location-tracking functions on Your mobile. However, this may affect Your enjoyment of certain functionalities on the Platform. In addition to the above, we identify and use Your IP address to also help diagnose problems with Our server, resolve such problems and administer the Platform. Your IP address is also used to help identify You and to gather broad demographic information.

• Our servers automatically record information (“Login information”) created by Your use of the Service through the Platform. Log Data may include information such as Your IP address, operating system, the referring web page, pages visited, location, Your mobile carrier, device and application IDs, search terms and the manner of Your interaction with links across the Platform, including email notifications, by clicking redirecting links or through other means. The Company receives Log Data when You interact with the Service. The Company uses Log Data to provide Service, to measure, customize, and improve the Service, and to aid a better user experience. We may also collect data using web beacons, tags, or pixels.

• When payment information is being transmitted on or through the Platform, it will be protected by encryption technology. In case You make any payment on the Platform in relation to the Service, you understand and acknowledge that the Company only facilitates the processing of such payment by third-party payment gateway and all financial information including bank account details is collected by such third-party payment gateway and not by the Company. You expressly consent to the sharing of Your information with third party service providers, including payment gateways, to process payments and manage your payment-related information. Hence, the Company cannot guarantee that transmissions of Your payment-related information or Personal Information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by the Company or the Company’s third-party service providers. The Company will not be liable for any acts or omissions on the part of the payment gateway. You should view the terms of service and the privacy policy of such third-party payment gateway prior to disclosing any sensitive personal information to such third-party payment gateway.

Information from Third-Party Social Media Services

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

• Google
• Facebook
• Twitter
• LinkedIn

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service’s account. If You choose to provide such information and Personal Data, during registration or otherwise, you are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Necessary / Essential Cookies

 A cookie is a small amount of information that’s downloaded to Your computer or device when You visit the Platform. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make Your browsing experience better by allowing the Platform to remember Your actions and preferences (such as login and region selection), and Your trends. This means You will not have to re-enter this information each time You return to the Platform or browse from one page to another.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

•  Cookies or Browser Cookies
  A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
•  Web Beacons.
• Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be Persistent or Session Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

 Use Of Your Data

 The information may be used by the Company for the following purposes:

• For Your registration, login, and management of account on the Platform;
• To confirm Your identity directly and/or through third parties;
• To provide You Services and improve the Services;
• Remembering Your Personal Information so that You are not required to re-enter it the next time You visit the Platform;
• To understand Your preferences and to enhance and customize Your experience of using the Service and the Platform;
• For providing customized user relevant suggestion / Services;
• To communicate with You through mail, e-mail, and telephone or through any other mode of communication, in connection with the Service, or other products or services of the Company;
• To respond to Your comments, requests, reviews, and questions and provide better Services;
• To enforce, communicate important notices, updates, or changes in the Services, use of the Platform and the terms/policies including Terms which govern the relationship between You and the Company;
• To detect, prevent and protect Us from any errors, fraud or other criminal or prohibited activity on the Platform;
• For internal purposes such as auditing, data analysis, research and improvement relating to the Platform or the Service;
• For promotion and marketing purposes;
• For sharing such information with any third party, including any service providers and any of Our group companies, in the course of providing the Services through the Platform;
• to help promote a safe service on the Platform and protect the security and integrity of the Platform, the Services, and the users; and
• to transfer data to the regulatory authorities or other appropriate authorities as required by law.

The data gathered from You may also be used for any reason incidental to the reasons listed above; and for any other purpose with Your consent. We use Your Personal Information to send You promotional emails, however, We will provide You the ability to opt-out of receiving such emails from Us. However, You will not be able to opt-out of receiving administrative messages, customer service responses or other transactional communications. Unless and until, You explicitly give Your consent to Us, to do so, We will not share Your Personal Information with another user of the Platform and vice versa.  

 Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Deletion of Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

– Comply with a legal obligation

– Protect and defend the rights or property of the Company

– Prevent or investigate possible wrongdoing in connection with the Service

– Protect the personal safety of Users of the Service or the public

– Protect against legal liability

Data & Information Security

• The Company uses reasonable security measures, at the minimum those mandated under applicable laws to safeguard and protect Your data and information. The Company has implemented measures to protect against unauthorized access to, and unlawful interception of Your information. However, security risk cannot be completely eliminated while using the internet. The Company assumes no liability or responsibility for disclosure of Your information due to errors in transmission, unauthorized third-party access, or other causes beyond its control. You play an important role in keeping Your personal information secure. You should not share Your user name, password, or other security information for Your account with anyone. You accept the inherent security implications of providing information over the internet and agree not to hold the Company responsible for any breach of security or the disclosure of personal information unless the Company has been grossly and wilfully negligent.

• By accepting the terms of this Privacy Policy, You undertake to exercise utmost confidentiality of all data You access by virtue of being a user of the Platform. You undertake not to divulge, share, manipulate, sale or use information collected or accessed in a manner inconsistent with this Privacy Policy and the interests of the Company.

Children’s Policy

 Our website “www.tailsinthehouse.com” does not address anyone under the age of 18 years. We do not knowingly collect Personal Information from and Our Service does not address anyone who is a minor.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Grievances

In the event you have any grievances relating to the Privacy Policy, please inform the Company within 24 hours of occurrence of the instance from which the grievance has arisen, by writing an email to our team. 

Email: support@tailsinthehouse.com